Integrating R&D, production, distribution, and service-providing into one enterprise, HORSE CONSTRUCTION attaches great importance to communication with customers. We have established an after sales visit team consisting of more than 30 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
Wherever you are, domestically or abroad, you can contact us at any time because HORSE CONSTRUCTION has established an online consultation service team consisting of more than 10 persons who provide 365 days×24 hours services for customers.
24 hours a day and 7 days a week services
HORSE CONSTRUCTION has always being upheld the spirit of craftsman at every stage, especially for the stages of goods preparation and shipment.
With the sales contract, the order tracking clerk checks the models and quantities of equipment and spare parts, to ensure 100% correspondence of the purchase order and the goods preparation.
Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of the equipment with the checklist for every incompliance with the requirements.
Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid excess or loss of items.
To ensure safety and delivery be free of damage, we adopt specialized packaging and modular transport solution.
HORSE CONSTRUCTION has established a complete set of management systems from initial consultation, on-site visit, goods preparation and shipment, to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time. During each stage from initial consultation, solution design, to on-site visit, we ensure that the most specialized services and technical supports can be provided by the correct persons at the correct time.
To provide better services for customers, and to remove faster the difficulties that customers encounter, HORSE CONSTRUCTION has established its own laboratory.
Bahasa: Indonesian
